USER PRIVACY STATEMENT:
Nabd collects information about you when you use our mobile applications, websites, and other online services and through other interactions and communications you have with us. The Services are provided by Sawa for Integrated Solutions, LLC, and this Privacy Statement applies to information collected and used by Sawa for Integrated Solutions.
Collection of Information
Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, address, profile picture, payment method, and other information you choose to provide.
Information We Collect Through Your Use of Our Services
We collect Information provided when you use our Services in the following general categories:
Location Information: When you use the Services for visit booking. If you permit Nabd app to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and verions, preferred language, unique device identifier, advertising identifiers, serial number, and mobile network information.
Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, and similar technologies that create and maintain unique identifiers.
Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
Important Information About Platform Permissions
Mobile platforms (iOS, Android, etc.) defined types of device data that applications cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time Nabd app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that Nabd app seeks before you first use the app, and your use of the app constitutes your consent. Sometimes these permissions require more explanation than the platforms themselves provide, and the permissions we request will change over time.
How we use Information
We may use the information we collect about you to:
- Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Patients and Doctors, develop safety features, authenticate users, and send product updates and administrative messages
- Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends
- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Nabd and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards
- Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements
We may transfer the information described in this Statement to, and process and store it in, Egypt and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.
Sharing of Information
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
Through Our Services
We may share your information:
- With your Doctors to enable them to check your previous visits history & help provide the best healthcare service, Data is limited to each doctor, so your data with specific doctor will not be shared with another doctor unless you consent
- With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public
- With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate
Other Important Sharing
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, to enforce our Website’s policies, or protect our rights or others’ rights, property, or safety. However, non-personally identifiable visitor’s information may be provided to other parties for marketing, advertising, or other uses.
We may share your information:
- With Nabd subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization
- With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf
- In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process
- With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Nabd or others
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company
- If we otherwise notify you and you consent to the sharing
- In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
- We implement Google Analytics features that use Display Advertising information for Google Analytics Demographics and Interest Reporting.
- You may opt-out of Google Analytics for Display Advertising, to prevent your data from being used by Google Analytics, by going to the Google Analytics opt-out page.
- We, along with third-party vendors (including Google), use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookies) to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Website. You can read more about the cookies used by Google Analytics advertising features, by going to the Google Analytics Privacy Policy page
Changes to the Statement
We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.
Your Consent
- By using our Website, you consent to our Privacy Policy.
- The Website’s Terms of Use and Privacy Policy may be changed or updated occasionally to meet legal requirements and standards. Therefore, you are encouraged to frequently visit these sections in order to be updated about the changes on the Website. Modifications will be effective on the day they are posted
Contact Us
If you have any questions about this Privacy Statement, please contact us at info@sawa-labs.com, or visit us at 15 Sakaleya St. from Makram Ebeid St. 1st floor, Cairo, Egypt.